Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to firstname.lastname@example.org.
Orders are usually processed within 4-7 business days. We're continuously striving to get your purchase to you sooner. However, in some unforeseen circumstances, it may take a bit longer. In such cases, we'll notify you of any delay immediately.
Please note that once we have received your order and processed it, we cannot change the address. While we will do our best to change the address and help you out, please note that this is not an assured service. In such cases, we can try to put in a request with our delivery partner, but the final execution depends on them. So in case you've got your address or pin code wrong or want to change it, we recommend you to chat with our customer support team at erisilvers2023@gmail or WhatsApp at +919714312202 and we'll try our best to help!
Once a return request has been raised on the Mail on info@erisilvers, our pickup partners will reverse pick up your order within 24-48 working hours from the day of booking the return. As soon as we are notified about a successful return pick-up, we initiate the refunds within 24-48 working hours of us receiving the update. Please note that refunds cannot be initiated unless a return pickup is done. Once the return has been picked up, it usually takes us upto 24-48 working hours to initiate the return process. For Prepaid orders: returns are initiated directly to the original payment source. For COD orders: returns are initiated via a phonepay Payout link, which we share with the customers who opted to return. Please enter the correct details in the link and choose the mode of accepting payment. For any combination of the above: all refunds will be done in the same proportion in which the payments were received including partial refunds.
In case you have received a faulty or incorrect item or you just want to exchange your jewelry for another piece, we allow you to replace the jewelry with the same item or exchange it with another item for up to 30 days from the time of delivery of the order. Please note that in case of an exchange, any price differences will be collected/refunded to you as the case may be. Please note all replacement/exchange orders will be created and shipped out in 48-72 hrs. To Replace or Exchange an item, you can chat with our customer support team at erisilvers2023@gmil or call us at +91 9714312202.
Hello! To cancel your order, please go to our website and log in with your registered email id/contact number (that was used to place the order). Then go to the account/profile section and check your active orders. You'd have an active cancel button against the eligible orders. Click that and confirm your cancelation request. Please note that once the order has been processed from our side, it cannot be canceled, however, if you do not want the product, you can refuse to accept the delivery